Privacy Policy

1. Introduction

Volt XX (“Volt XX”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, communicate with us, enquire about our services, become a client, use our services or otherwise interact with Volt XX.

Volt XX operates from Dubai, United Arab Emirates, and provides services to clients in the UAE and internationally, including clients and individuals located across Europe.

We process personal data in accordance with applicable data protection and privacy legislation, including, where applicable:

• UAE Federal Decree-Law No. 45 of 2021 Concerning the Protection of Personal Data;
• the European Union General Data Protection Regulation (EU) 2016/679 (“GDPR”);
• the UK General Data Protection Regulation (“UK GDPR”); and
• other applicable data protection and privacy laws in jurisdictions in which we operate or provide our services.

2. Who We Are

For the purposes of applicable data protection legislation, the entity responsible for your personal information is:

Volt XX
Legal entity: Volt FX AI LLC
Licence No. 2540405.01
Registered address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE
Email: support@voltfx.ai
Website: https://voltxx.ai

Where Volt XX determines why and how personal information is processed, Volt XX acts as the data controller.

In certain circumstances, particularly when providing services to our clients, Volt XX may process personal information on behalf of a client. In these circumstances, Volt XX may act as a data processor and the relevant client may act as the data controller.

3. Personal Information We May Collect

Depending on how you interact with Volt XX, we may collect information including:

• your name and surname;
• company or organisation name;
• job title or professional information;
• email address;
• telephone or mobile number;
• country or location;
• billing and payment information;
• information you provide when requesting a quotation, demonstration, consultation or service;
• communications and correspondence between you and Volt XX;
• information required to create or administer a client account;
• information relating to your use of our services;
• technical information such as your IP address, browser type, device information and website activity;
• cookies, analytics and similar website information; and
• any other information you voluntarily provide to us.

We will endeavour to collect only personal information that is relevant and reasonably necessary for the purpose for which it is being processed.

4. How We Collect Personal Information

We may collect personal information directly from you when you:

• visit or interact with our website;
• complete a contact, enquiry, registration or demonstration form;
• contact us by email, telephone, social media or another communication channel;
• request information about our services;
• enter into a contract with Volt XX;
• become a client, supplier or business partner;
• subscribe to marketing communications;
• attend an event, webinar, meeting or presentation involving Volt XX; or
• otherwise provide information to us voluntarily.

We may also receive information from our clients, authorised representatives, business partners, service providers or other lawful sources where permitted by applicable law.

5. How We Use Your Personal Information

Volt XX may process personal information for purposes including:

• responding to enquiries and requests;
• providing information about Volt XX and our services;
• delivering and administering our services;
• onboarding and managing clients;
• creating and managing accounts;
• providing customer support;
• communicating important service or account information;
• processing payments, invoices and financial records;
• managing contractual relationships;
• improving our website, products and services;
• analysing the performance and usage of our website or services;
• maintaining the security and integrity of our systems;
• detecting or preventing fraud, abuse or unlawful activity;
• complying with legal, regulatory, accounting and reporting requirements;
• establishing, exercising or defending legal claims;
• managing relationships with suppliers and business partners; and
• carrying out marketing activities where permitted by applicable law.

We will not use personal information for purposes that are materially incompatible with the reason for which it was originally collected unless we have a lawful basis to do so.

6. Our Lawful Basis for Processing

Depending on the circumstances and applicable legislation, Volt XX may process personal information on one or more lawful bases, including:

Consent
Where you have voluntarily provided consent for a particular processing activity, such as certain forms of direct marketing.

Performance of a contract
Where processing is necessary to provide services to you or to take steps at your request before entering into a contract.

Legal or regulatory obligations
Where processing is necessary for Volt XX to comply with applicable legislation, regulation, court orders or other legal obligations.

Legitimate or lawful business purposes
Where permitted under applicable legislation, we may process information where it is reasonably necessary for operating and protecting our business, improving our services, communicating with clients or pursuing other legitimate business purposes, provided those interests do not improperly override your rights.

Other lawful grounds
We may process personal information under another lawful basis recognised under applicable UAE, European or other applicable privacy legislation.

Where we rely on consent, you have the right to withdraw that consent at any time.

7. Marketing Communications

Where permitted by law, Volt XX may use your contact information to communicate with you about our services, company developments, events, insights, offers or other information that we believe may be relevant to you.

Where consent is legally required, we will obtain your consent before sending such communications.

You may unsubscribe or withdraw your consent at any time by:

• using the unsubscribe option contained within the relevant communication; or
• contacting Volt XX at support@voltfx.ai

Withdrawing consent for marketing will not prevent us from sending necessary administrative, transactional, contractual or service-related communications.

8. Sharing Your Personal Information

Volt XX does not sell your personal information.

We may share personal information where reasonably necessary with trusted third parties, including:

• cloud hosting and technology providers;
• software and IT service providers;
• payment and financial service providers;
• professional advisers such as lawyers, accountants and auditors;
• marketing, analytics and communication service providers;
• contractors and suppliers supporting our operations;
• affiliated or associated businesses where legally permitted;
• regulators, governmental authorities or law-enforcement bodies where required by law; and
• a purchaser, investor or successor in connection with a merger, acquisition, restructuring or sale of all or part of our business.

Where third-party service providers process personal information on our behalf, we take reasonable steps to require them to handle that information securely, confidentially and in accordance with applicable data protection requirements.

9. International and Cross-Border Data Transfers

Because Volt XX operates from Dubai and services international clients, personal information may be transferred to, processed in or stored in countries outside the country in which it was originally collected.

This may include transfers between the United Arab Emirates, countries within the European Economic Area, the United Kingdom and other jurisdictions in which Volt XX or our authorised service providers operate.

Where applicable data protection legislation places restrictions on international data transfers, Volt XX will take appropriate steps to ensure that such transfers are legally permitted and that suitable safeguards are implemented.

Where required, these safeguards may include approved contractual protections, standard contractual clauses, adequacy mechanisms or other legally recognised transfer mechanisms.

10. How We Protect Personal Information

Volt XX takes reasonable technical, organisational and administrative measures designed to protect personal information against:

• unauthorised access;
• accidental loss;
• misuse;
• alteration;
• unlawful disclosure;
• destruction; and
• other unauthorised or unlawful processing.

Access to personal information is limited, where reasonably practicable, to employees, contractors and service providers who require access for legitimate business purposes.

While we take appropriate precautions to protect information, no electronic transmission or storage system can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including satisfying applicable legal, contractual, accounting, regulatory and reporting obligations.

The appropriate retention period may depend on factors including:

• the nature and sensitivity of the information;
• why the information was collected;
• contractual requirements;
• applicable limitation periods;
• regulatory requirements; and
• whether continued retention is reasonably necessary to protect the rights or interests of Volt XX or another party.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.

12. Your Privacy Rights

Depending on your location and the legislation applicable to your personal information, you may have rights relating to your data, including the right to:

• request information about how your personal information is being processed;
• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information in certain circumstances;
• request restriction of processing;
• object to certain processing activities;
• withdraw consent where processing is based on consent;
• request the transfer or portability of certain personal information;
• object to certain forms of direct marketing;
• obtain information regarding certain automated processing activities; and
• lodge a complaint with an appropriate data protection or regulatory authority.

These rights are not absolute and may be subject to exemptions or limitations under applicable legislation.

To exercise any applicable privacy right, contact us at:

chris@agohp.com

We may need to verify your identity before processing certain requests in order to protect your personal information.

13. European Data Protection Rights

Where the GDPR applies to our processing of your personal information, individuals located in the European Economic Area may have additional rights provided under the GDPR.

Where the UK GDPR applies, individuals located in the United Kingdom may similarly have rights under applicable UK data protection legislation.

Volt XX will process valid privacy requests in accordance with the timelines and requirements established under applicable legislation.

Where legally required because Volt XX offers services to individuals within a particular jurisdiction without being established there, Volt XX may appoint an appropriate data protection representative and publish the relevant representative's contact details.

14. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• enable website functionality;
• improve website performance;
• understand how visitors use the website;
• maintain website security;
• remember user preferences; and
• support analytics or marketing activities where permitted.

Where required by applicable law, non-essential cookies will only be activated after you have provided the appropriate consent.

You may also be able to control cookies through your browser settings.

Where appropriate, additional information about our use of cookies may be provided through a separate Cookie Policy or cookie consent tool.

15. Third-Party Websites and Services

Our website or communications may contain links to websites, platforms or services operated by third parties.

Volt XX is not responsible for the privacy practices, security or content of third-party websites or services. We encourage you to review the applicable privacy policies before providing personal information to third parties.

16. Children's Privacy

Volt XX's services are primarily intended for businesses and professional users and are not directed at children.

We do not knowingly seek to collect personal information from children where such collection would be prohibited by applicable law.

If we become aware that personal information relating to a child has been collected improperly, we will take appropriate steps to delete or otherwise manage that information in accordance with applicable legal requirements.

17. Data Breaches

Volt XX maintains procedures designed to identify, assess and respond to personal data incidents.

Where a personal data breach occurs and notification is required under applicable legislation, Volt XX will notify the relevant regulatory authority, affected individuals or both, as legally required.

18. Changes to This Privacy Policy

Volt XX may update this Privacy Policy periodically to reflect changes to our services, business activities, technology, regulatory requirements or applicable legislation.

The latest version will be published on our website together with the date on which it was last updated.

We encourage you to review this Privacy Policy periodically.

19. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, want to withdraw consent or have concerns about how Volt XX handles personal information, please contact:

Volt XX
Registered address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE
Email: support@voltfx.ai
Website: https://voltxx.ai

We will endeavour to investigate and respond to legitimate privacy enquiries and requests in accordance with applicable data protection legislation.